When do I need a dongle?
You will need a dongle if you have a cash drawer that opens up automatically after a transaction is completed A Dongle is necessary since normally your ph...
Tue, 30 Mar, 2021 at 3:20 PM
Can refive work with my POS
refive can work with any POS! In fact with some of the modern ones like Orderbird we can get you up and running in minutes. Reach out to us at info@refi...
Thu, 27 Jan, 2022 at 9:01 PM
Do I have to install some hardware?
For most POS systems there is no hardware required. The only necessary hardware might be the Dongle, to open your cash drawer, if you have one.
Tue, 30 Mar, 2021 at 3:22 PM
How can I get support?
A priority for us is to provide you an easy and convenient way to deliver smart digital receipts. At refive, you always reach human support and we will assi...
Thu, 27 Jan, 2022 at 9:06 PM
Will I still have the ability to print regular receipts?
Of course! With refive you can serve both customers who want the digital but also customer who want the paper receipt via your standard printer. If a custom...
Thu, 27 Jan, 2022 at 9:09 PM
Do my employees need training to use refive?
Not at all - once it#s setup - the only thing they need to do is "print" the receipt and it is available on the QR code every time. The processes...
Thu, 27 Jan, 2022 at 9:07 PM
Is the integration of refive conform to GDPR? Is the data safe?
refive takes the security of both you and your customers incredibly seriously. Therefore, we use the highest and most secure level of encryption protecting...
Thu, 27 Jan, 2022 at 9:10 PM
Does using refive mean I fulfill my requirements for the receipt issuing obligation?
Yes it does, as long as your receipt is made available via the QR code as a downloadable receipt in the legally required format, you have officially fulfill...
Thu, 27 Jan, 2022 at 9:10 PM
What happen if I want to cancel?
With our monthly packages, you are really flexible and can terminate every month. Just get in contact with us at support@refive.io and we will help you!  ...
Thu, 27 Jan, 2022 at 9:11 PM